Bu99 Privacy Policy

1. Introduction

Bu99 is one of Bangladesh's most trusted online gaming platforms. We believe that protecting user privacy is not just a legal obligation — it's an ethical one. bu99's Privacy Policy clearly explains what information is collected when you use our website or app, where it is stored, and how it is used.

This Privacy Policy applies to all bu99 services — including the website, mobile app, live chat, email communications, and any other digital channel. By using bu99's services, you are deemed to have accepted the terms of this Privacy Policy. If you have difficulty reading or understanding any part of it, please reach out to our support team in Bangla.

2. What Information We Collect

Bu99 only collects information that is strictly necessary. Requesting unnecessary data goes against our policy. The following outlines the types of information we collect:

Personally Identifiable Information (PII)

• Full name, date of birth, and gender
• Mobile Number & Email Address
• Current Address & District
• National ID (NID) number or passport number (for KYC verification)

Financial Information

• BKash, Nagad, or Rocket account number (for deposits/withdrawals)
• Transaction History & Amounts
• Payment Method Details

Technical Information

• IP address, browser type, and version
• Device type, operating system, and screen resolution
• Login time, session duration, and page visit history
• Cookies & Tracking Data

Gaming Activity Data

• Game history, bet amounts, and outcomes
• Bonus Usage History
• Preferred games and gaming duration

Data Type	Reason for Collection	Required?
Name & Contact	Account Registration & Communication	Yes
NID / Passport	Identity Verification (KYC)	For Withdrawals
Mobile Banking Number	Payment Processing	Yes
IP Address	Security & Fraud Prevention	Automatic
Gaming History	Service Improvement & Dispute Resolution	Automatic

3. How We Use Your Information

Bu99 uses the data it collects solely for specific, legitimate purposes. We never sell your information or share it with any third party without your consent.

How your data is used:

1. Account Management: For registration, login, password reset, and account verification.
2. Payment Processing: Financial information is used to process deposits and withdrawals.
3. Customer Support: Relevant information is used for troubleshooting and resolving complaints.
4. Service Improvement: To analyze which games and features are most used and improve our services accordingly.
5. Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
6. Legal Obligations: To comply with regulatory directives and licensing requirements.
7. Personalized Offers: To send you relevant bonuses and promotions based on your preferences (with your consent).

4. Who Your Data Is Shared With

Bu99 never sells your personal information to third parties for commercial purposes. However, in certain limited situations, we may share data with necessary third parties:

• Payment Processor: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Service: With authorized verification bodies for the KYC process.
• Technology Infrastructure: Server hosting and cloud service providers — all operating under strict confidentiality agreements.
• Legal Authorities: Where we are legally required to provide data in compliance with a court order or government directive.
• Fraud Prevention Agencies: To assist in the prevention of money laundering and cybercrime.

All third parties listed above have signed a Non-Disclosure Agreement (NDA) with bu99 and are strictly bound to use any data received only for its intended purpose.

5. Cookies Policy

Bu99 uses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of our services. We use the following types of cookies:

Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core website functionality. Disabling them will prevent the website from working properly.

Analytics Cookies

To analyze which pages are visited most, how long users stay, and similar usage patterns. This data is fully anonymized and used to improve the service.

Preference Cookies

These cookies are used to remember your preferred language, theme, and other settings.

6. Data Protection Methods

Bu99 uses cutting-edge technology to keep your data safe. Our security framework operates on three layers:

Technical Protection

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are hashed and stored using the bcrypt algorithm.
• Two-factor authentication (2FA) is triggered on suspicious login attempts.
• Real-time cyber threat monitoring is active.

Institutional Security

• Only authorized personnel are permitted to access user data.
• Every instance of data access is logged and regularly audited.
• All staff receive training on data protection practices.

Physical Security

• Servers are hosted in secure, internationally certified data centers.
• Regular backups are taken and a disaster recovery plan is in place.

7. How Long We Retain Your Data

Bu99 does not retain your data indefinitely. A defined retention period is set for each type of information:

Data Type	Retention Period	Reason
Account Information	5 years after account closure	Legal Obligations
Financial Transactions	7 Years	Financial Regulatory Guidelines
KYC Documents	5 Years	AML Compliance
Gaming History	3 Years	Dispute Resolution
Cookies & Session Data	Up to 30 Days	Technical Requirements

Once the retention period expires, data is securely deleted or fully anonymized.

8. Your Data Rights

Every registered user on bu99 has specific rights over their own data. We fully uphold all of these rights.

• Right to Access: You can request to know what personal information we hold about you.
• Right to Rectification: You have the right to correct any inaccurate information we hold.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: Under certain circumstances, you can restrict how your data is processed.
• Right to Data Portability: You have the right to receive your data in a portable, machine-readable format.
• Right to Object: You may object to receiving marketing communications or to certain types of data processing.

To exercise these rights support@bu99.wsor email us at Help Center Contact us. We typically respond within 30 business days.

9. Protection of Minors' Information

Bu99 is strictly for users aged 18 and above. We never knowingly collect information from or provide services to minors. Age verification is mandatory at the time of registration.

If a parent or legal guardian believes their child's information has been collected by mistake, please contact us immediately at support@bu99.wsto reach us. We will promptly delete that information and close the account.

10. Changes to the Privacy Policy

Bu99 may update this Privacy Policy as needed. If significant changes are made, we will notify you in advance via your registered email or mobile number. Continued use of the service after any changes will be considered acceptance of the updated policy.

The "Last Updated" date at the top of the page always reflects the most recent changes. To view a previous version, please contact us.